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This document contains information relating to the use of this website ( and how to purchase the products contained therein. Before using this site, we invite you to also consult the Privacy Policy for the processing of personal data and the use of cookies.
For any questions about the Policy, the products, or the use of the site, you can contact us by writing to or through the form on the "contact" page.

The sale of products through the portal is managed solely by Valeria Orlando: piazzale Lagosta, 9, 20159 Milan, REA: MI-2111145, VAT number: IT08421721005, pec:


During the purchase process you will be asked to view our terms and conditions of sale and approve them to complete the order.
By approving our terms and conditions of sale, during the "checkout" phase, or by making use of our website, you agree to:
- use the site only for consultations or legally valid orders;
- not to make false or illegal orders;
- provide data such as addresses, telephone numbers and e-mails that are true and not fake;
- be of age;
- be contacted for deliveries, shipments, promotions and / or non-compliant data.

Failure to receive correct data implies the impossibility of fulfilling and / or confirming any orders.


The general conditions of sale provide that there is no contract between the parties until an order is confirmed. Valeria Orlando reserves the right to accept an order received and to send a confirmation communication. If an order is rejected and the amount due has already been charged, we will refund the amount in its entirety.

An order can be placed following the online purchase procedure of and will be forwarded after having authorized the payment ("purchase") which will be followed by an "order confirmation" email. All confirmed orders are therefore subject to approval, which will be communicated with the "shipping confirmation". The articles contained in the shipping confirmation are the subject of the contract, and we will have no obligation regarding products ordered and not confirmed.


The items offered on this website are available for shipments to Europe. If, for logistical reasons, an ordered item is out of stock, we will notify you and you can place a new order or request a refund.


We are committed to ensuring that all orders are confirmed and shipped by the dates indicated in the notification of shipment. Being subject to unforeseen logistical circumstances of various kinds, should delivery delays occur, you will be notified by email or other designated channels.

The term "delivery" refers to the ordered items arrived at the destination address indicated as a reference.

If you are not available when the courier arrives, you can set a new delivery date by contacting our customer service or the same courier to which the goods were entrusted. The package can be tracked in all its movements with the tracking code that you will receive from the shipper.
The responsibility for the products will be your responsibility from the moment of delivery.


The costs of the products are indicated on the page of each item and include VAT, while shipments are to be added to the amount based on the type as indicated in "Shipping". In case of errors on the prices of the products ordered, you will be promptly informed and you can choose to reconfirm the order or have a full refund of the amount for the single product that will be incorrect.
Payment is made during the purchase procedure, where you will be asked to choose the payment method, enter the shipping and / or billing data. If, on the other hand, he is already registered on the portal, it will not be necessary to re-enter the data already registered.

For tax purposes it is necessary to enter the tax code and VAT number during registration.


The payment of an order can be made by bank transfer, Visa, Mastercard, American Express, Paypal and prepaid credit cards (Postepay, Genius Card, etc ...) and is managed by the Paypal system, to which you are redirected at the time of checkout . The amount is charged upon confirmation of the order. Credit card data is encrypted to reduce / eliminate the risk of unauthorized access.


Orders can be shipped to the address supplied by customers. Shipments are entrusted to DHL and / or GLS to cover whole national and international territory.
Shipping costs and delivery times depending of the selected area:
- Italy: 48 / 72h - € 6.90 [Free shipping with € 99.00 minimum order] - Europe: within 10 working days - from € 9.90

It is possible to enter a shipping address other than the billing address.
Valeria Orlando is not responsible for any customs costs and taxes in force in the country of destination.


If a delivered product is found to be damaged, you have the right to request a refund or replacement by filling out the appropriate form, indicating all the references of the order and the product in question within 48 hours of receiving the goods.

You can decide to withdraw from this contract, without any penalty or additional costs, to
pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, by completing the return form within 10 working days of receipt of the products.

The products in question can be returned to the address:
Valeria Orlando: piazzale Lagosta, 9, 20159 Milan

The shipment for the return of the products is at our expense only for the damaged goods, in all other cases it is the responsibility of the buyer and must take place within 30 days from the delivery date. Valeria Orlando is exonerated from any damage suffered by the shipment during the withdrawal phase, therefore the goods are under the responsibility of the customer until his return to the warehouse.

The refund is made within 15 days of receiving the return and the amount will be re-credited according to the same payment method chosen during checkout. Valeria Orlando reserves the right to freeze the refund until the goods arrive in the warehouse.


By approving our terms and conditions, you acknowledge that any content on this site should be construed as granting any license or right to use any content without prior written consent. The written contents displayed on this website are the property of their respective authors and cannot be reproduced in whole or in part, without the express written permission of the author.


All communications must preferably be received via forms, or via emails or other contacts. Valeria Orlando uses email and telephone to communicate to registered users information relating to orders, products, services and payments.

After making the payment for a purchase, you will receive, at the e-mail address entered during registration, an order confirmation e-mail, followed by a shipping notification.


Valeria Orlando is not responsible for non-deliveries and / or delays in the same due to force majeure events such as:

- festivity
- trade union mobilizations, strikes
- riots, terrorist attacks,
- natural disasters
- impediments in transport services (land, sea and air)
- blocking of communication networks
legislative decrees imposed by governments
- other events of force majeure not mentioned

Although out of our reach, we are committed to ensuring that orders can be processed as soon as the above events are resolved or during, through the means available.


The terms and conditions of this Agreement summarize the agreement between the customer and Valeria Orlando and, in signing it, both parties acknowledge that they will not rely on other agreements that are not specified in this document.


Valeria Orlando reserves the right to modify its conditions of sale, however reference will be made to the rules in force at the time the order is sent.

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